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  • Introduction
  • Download and Install
  • Training Videos
  • Manage Accounts & License Keys
    • Manage / Cancel my Account
    • Forgot License Key
    • License Key Not Working
    • Connection Error Issue
    • Blocked By Firewall Issue
    • Keep the Same Key with new Subscription
    • Manage Multiple Keys for Team / Company
    • Terms of Use and Privacy Policy
  • TimeBolt Basics
    • Importing Video / Audio into TimeBolt
    • Silence Detection
    • Working with the Timeline
    • Multi-track Audio Silence Detection
    • Export Video / Audio Files
    • Delete TimeBolt
  • Feature Guide
    • FastForward
    • Background Audio
    • Banger
    • Capture
    • Chapters
    • Markers
    • Punch
    • Stitch
    • Transitions
    • Turbo Mode
    • Umcheck
    • Variable Frame Rate Detector
  • Common File Processing Issues
    • Where is the rest of my Timeline?
    • Nothing works when I open TimeBolt on my Mac
    • Error occurs when opening a file on Windows
    • Video Preview Not Playing or Lagging
    • Waveform is too flat to edit
    • All I see is green. Where are the cuts?
    • The Playhead lags in Zoom Recordings
    • The Playhead hangs in my PowerPoint Recordings
    • Support For R3D or MKV File?
    • Issues with Variable Frame Rate Files
  • Issues after Exporting Video / Audio
    • Error Message when Exporting
    • Audio drifts out of sync in Zoom or PowerPoint Recordings
    • Audio Clipping in Export
    • Quality of Audio is not the same as Source File
    • Multi-track Audio is Single Track after Export
    • Batch Processing
  • Davinci Resolve
    • Export XML
    • Install and Use Integration
    • Edited Timeline From Exising Timeline
    • Common Issues
      • Audio Drifts and Out of Sync Cuts
  • Adobe Premiere Pro
    • Export XML
    • Export XML Sequence
    • Install and Use Extension
    • Common Issues
      • Audio Drifts and Out of Sync Cuts
      • Extension Not Opening
      • Zxp Installer Not Installing
  • Final Cut Pro X
    • Export FCPXML
    • Export FCPXML for Multicam
    • Common Issues
      • Error when opening FCPXML
      • Audio Drifts and Out of Sync Cuts
  • Camtasia
    • TSCPROJ/CMPROJ Exporter
  • Multi-file Use-cases
    • Workflow if audio is recorded in separate file
  • Uninstall TimeBolt
  • Submit Support Ticket
  • Introduction
  • Download and Install
  • Training Videos
  • Manage Accounts & License Keys
    • Manage / Cancel my Account
    • Forgot License Key
    • License Key Not Working
    • Connection Error Issue
    • Blocked By Firewall Issue
    • Keep the Same Key with new Subscription
    • Manage Multiple Keys for Team / Company
    • Terms of Use and Privacy Policy
  • TimeBolt Basics
    • Importing Video / Audio into TimeBolt
    • Silence Detection
    • Working with the Timeline
    • Multi-track Audio Silence Detection
    • Export Video / Audio Files
    • Delete TimeBolt
  • Feature Guide
    • FastForward
    • Background Audio
    • Banger
    • Capture
    • Chapters
    • Markers
    • Punch
    • Stitch
    • Transitions
    • Turbo Mode
    • Umcheck
    • Variable Frame Rate Detector
  • Common File Processing Issues
    • Where is the rest of my Timeline?
    • Nothing works when I open TimeBolt on my Mac
    • Error occurs when opening a file on Windows
    • Video Preview Not Playing or Lagging
    • Waveform is too flat to edit
    • All I see is green. Where are the cuts?
    • The Playhead lags in Zoom Recordings
    • The Playhead hangs in my PowerPoint Recordings
    • Support For R3D or MKV File?
    • Issues with Variable Frame Rate Files
  • Issues after Exporting Video / Audio
    • Error Message when Exporting
    • Audio drifts out of sync in Zoom or PowerPoint Recordings
    • Audio Clipping in Export
    • Quality of Audio is not the same as Source File
    • Multi-track Audio is Single Track after Export
    • Batch Processing
  • Davinci Resolve
    • Export XML
    • Install and Use Integration
    • Edited Timeline From Exising Timeline
    • Common Issues
      • Audio Drifts and Out of Sync Cuts
  • Adobe Premiere Pro
    • Export XML
    • Export XML Sequence
    • Install and Use Extension
    • Common Issues
      • Audio Drifts and Out of Sync Cuts
      • Extension Not Opening
      • Zxp Installer Not Installing
  • Final Cut Pro X
    • Export FCPXML
    • Export FCPXML for Multicam
    • Common Issues
      • Error when opening FCPXML
      • Audio Drifts and Out of Sync Cuts
  • Camtasia
    • TSCPROJ/CMPROJ Exporter
  • Multi-file Use-cases
    • Workflow if audio is recorded in separate file
  • Uninstall TimeBolt
  • Submit Support Ticket
  • Community (opens in a new tab)
  • Submit Support Ticket ↗ (opens in a new tab)
Question? Give us feedback → (opens in a new tab)Edit this page
Adobe Premiere Pro
Common Issues
Zxp Installer Not Installing

ZXP Installer refuses to install the Extension

Use the exact installer recommended here (opens in a new tab) or the .zxp file will not install properly.

You cannot use another installer other than the one that's recommended.

Extension Not OpeningExport FCPXML
TimeBolt Help & Support