95% of all issues can be solved in these

5 categories:

1. Download & Install

  1. Manage Account

Where is the rest of my timeline? 

When I play a file on my MAC nothing works. 

The waveform is too flat to edit with. 

All I see is green. Where are the cuts?

The playhead lags in my  Zoom recording.

The playhead hangs in my PowerPoint recording.

Do you support R3D files or MKV? 

  1. Can TimeBolt process your file?

  1. Can you export to a format you want?

  1. What else can TimeBolt do?

SUBMIT TICKET

PREVIEW

The playhead lags in my  Zoom recording.

The problem is the recording is a variable frame rate file vs constant frame rate. 

  1. Go to Zoom preferences, click ‘Enable 3rd Party Editor’ option in Zoom settings. For your next video this will record as constant frame rate, and fix any issues you’re having now in TimeBolt. 

  1. To fix your existing file, reencod with Handbrake to a CFR recording. It’s a lot easier just to fix the issue, and adjust how you record for the next video. 

Use these settings in Handbrake:

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