95% of all issues can be solved in these

5 categories:

1. Download & Install

  1. Manage Account

Where can I find my Key?

Key not working?

I get a connection error when I enter my key on a PC. 

How do I manage / cancel the account?

Can I purchase a new subscription and keep the same key? 

How do I manage multiple keys for a team or company?

What are your terms and privacy policy? 

  1. Can TimeBolt process your file?

  1. Can you export to a format you want?

  1. What else can TimeBolt do?

LOGIN & ACCOUNT

Key not working?

  1. Go to license key lookup. If you enter your email and a key is sent to you, you have an active key, 

  1. If your email is not active and you believe it should be:

•

Possible payment issue. If a payment is blocked the account cancels and a new one must be purchased.  

•

If you change your order email the key will stop working. Please email support@timebolt.io with your order email and new email address. We have to update our system.

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