95% of all issues can be solved in these

5 categories:

  1. Manage Account

  1. Can TimeBolt process your file?

  1. What else can TimeBolt do?



I get an error when exporting FCPXML.

There are Four possibilities:

  1. You have an odd character symbol in the file name (%!&#_ect). OR one of the folder names has an odd character in it. Rename and it will work!

  1. Final Cut search can't find it. Relocate raw source file to a closer directory in Documents. Start with your desktop.

  1. The video is recorded as a variable frame rate (not a fixed frame rate). This often happens with video recorded in PowerPoint, or in Zoom without enabled for 3rd party editor checked.

Once completed your extension can be found in Premiere Pro under Window > Extension > TimeBolt Extension.

• Delete program

• Delete folders Documents → TimeBoltData & TimeBoltScratchPath

• Empty trash

• Restart

• Reinstall TimeBolt here