95% of all issues can be solved in these

5 categories:

1. Download & Install

  1. Manage Account

  1. Can TimeBolt process your file?

  1. Can you export to a format you want?

Adobe Premiere

TimeBolt Rendering

I get an Error Message when rendering in TimeBolt.

When I render a Zoom or PowerPoint recording in TimeBolt the audio drifts out of sync. 

After I render the file in TimeBolt, I hear audio clipping. 

The quality of audio is not the same as my source file. 

Multi track audio is now one track after I rendered it in TimeBolt. 

Can I batch process files?

Final Cut Pro

Davinci Resolve Integration

  1. What else can TimeBolt do?

EXPORT

TIMEBOLT RENDERING

I get an Error Message when rendering in TimeBolt.

Four possible causes:

  1. Not enough disk space. Leading cause. 

  1. You installed Apple Silicon on a MAC Intel machine 

  1. You have a PC and ‘Render with CUDA GPU’ is selected in TimeBolt settings. Un-check and retry.

  1. If not a PC, plenty of disc space, and TimeBolt has worked for you in the past, try a fresh install in this order:

• Delete program

• Delete folders Documents → TimeBoltData & TimeBoltScratchPath

• Empty trash

• Restart

• Reinstall TimeBolt here

If you have able disc space, open a support ticket and send us the file

Document → TimeBoltData → event_log.txt, along with the problem raw video file for us to test. 

To capture your workflow and record your screen, use the TimeBolt capture program. 

Select ‘fast’ for a low file size that’s easy to upload to an open link and email. 

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